Privacy Policy

1. About this policy

MyFairBill ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website at myfairbill.io and related services (the "Service").

By using the Service you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. What information we collect

We may collect the following types of information:

• Bill data: When you upload a bill, we extract details such as your provider name, plan name, speed, and monthly cost in order to find better offers for you. We do not store your bill file beyond the duration of your session.
• Contact information: If you submit a contact form, we collect your name, email address, phone number, and message content.
• Usage data: We may collect information about how you interact with the Service, including pages visited, time spent, and browser type. This data is collected in aggregate and is not linked to your identity.
• Cookies: We use cookies and similar tracking technologies to improve your experience. You can instruct your browser to refuse all cookies, though some parts of the Service may not function correctly as a result.

3. How we use your information

We use the information we collect to:

• Analyse your bill and compare it against available plans from Australian providers;
• Generate a negotiation email template personalised to your situation;
• Respond to enquiries submitted through our contact form;
• Improve and maintain the Service;
• Comply with our legal obligations.

We do not sell, rent, or trade your personal information to third parties.

4. Disclosure of your information

We may share your information with:

• Service providers: Third-party vendors who assist us in operating the Service (e.g., hosting, analytics, email delivery). These parties are contractually bound to keep your information confidential and use it only to provide services to us.
• Law enforcement: Where required by applicable law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction.

5. Data retention

Bill files uploaded to the Service are processed in memory and are not stored beyond your session. Contact form submissions are retained for a reasonable period to allow us to respond to your enquiry and for legitimate business record-keeping purposes.

6. Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Complain about a breach of the Australian Privacy Principles.

To exercise any of these rights, please contact us via the form at myfairbill.io/contact.

8. Third-party links

The Service may contain links to third-party websites, including provider sign-up pages. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies.

9. Children's privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date above. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

11. Contact us

If you have any questions about this Privacy Policy, please contact us through our contact form.